Privacy Policy

WHAT THIS PRIVACY POLICY COVERS

TruParent LLC ("TruParent") takes your privacy seriously.  Please read the following to learn more about our privacy policy.

This policy covers how TruParent treats personal information or health records that TruParent collects and receives.  Personal information is information about an identifiable individual, like your name, email address, or phone number that is not otherwise publicly available.  A personal health record is an electronic record of identifiable health information of an individual that can be drawn from multiple sources and that is managed, shared, and controlled by or primarily for such individual.  For the purposes of this Privacy Policy, the term "personal information" is defined as personal information, personal health record, or both personal information and personal health record.

The privacy policy only applies to TruParent.  This policy does not apply to the practices of individuals and companies that TruParent does not own or control, or to people that TruParent does not employ or manage.

INFORMATION COLLECTION AND USE

TruParent collects personal information when you register (SIGN UP) to use TruParent products and services, when you use TruParent products or services, when you submit personal information to the TruParent mobile application ("Mobile Application"), and when you visit the TruParent Mobile Application.  TruParent may combine information about you that we have with information we obtain from business partners or other companies.

When you register we ask for information such as your name and email address.  Once you register with TruParent and sign in to our services, you are not anonymous to us.

TruParent collects information about your interactions and transactions with us, including information about your use of products and services that we offer.

TruParent may automatically receive and record information from your mobile device, including your IP address, software and hardware attributes.  TruParent may log certain information that your mobile device sends us, and we may collect information about the application pages you view within our Mobile Application and other actions you take while visiting us.  In connection with this transfer of information, we may use certain technologies to determine whether you have opened an email or click on a link contained in an email.  Collecting information in this manner allows us to collect statistics about our Mobile Applications' usage and effectiveness and personalize your experience while you are on our Mobile Application, as well as tailor our interactions with you.

TruParent uses information for the following general purposes:  fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

TruParent does not ask a child under age 13 for any personal information as a condition of participation.  Instead, only parents or legal guardians may give their child access to the TruParent Mobile Application.  If your child is under the age of 13, please be aware that the Internet in general contains data and information that may not be suitable for viewing by such a child.  You have sole responsibility for what your child accesses and what information that child shares on the TruParent Mobile Application.  TruParent will not be held responsible for any damages caused to or by children who access the TruParent Mobile Application.

INFORMATION SHARING AND DISCLOSURE

TruParent does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission or authorization, or under the following circumstances:

We provide information to trusted companies or individuals who work on behalf of or with TruParent under confidentiality or business associated agreements.  These companies and individuals may use your personal information to help TruParent communicate with you and ensure our Mobile Application remains operational.  However these companies and individuals do not have any independent right to share this information.

When you register for a TruParent account, your registration information and other data will be transmitted to the United States and/or other countries for processing and storage by TruParent and its affiliates.  In addition, we may provide your personal information to a TruParent affiliate worldwide for general data-processing purposes.  For example, various TruParent affiliates may be responsible for processing and storing your information in order to deliver content and services to you.  In these situations your information may be subject to the legal jurisdiction of these countries.

We respond to disclosure demands if permitted or required by law including responding to warrants, subpoenas, court orders, or other legal process, or to establish or exercise our legal rights or defend against legal claims.  We believe it necessary to share information in order to investigate, prevent, or take action regarding illegal activities including suspected fraud, situations involving potential threats to the physical safety of any person, violations of TruParent's Terms of Use, or as otherwise required by law.  We transfer information about you if TruParent is acquired by or merged with another company.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system.  This data may contain information about you or individuals or entities related to you.  This Privacy Policy does not apply to our access to or handling of this information;  the conditions regarding the handling and processing of that data is covered by our Terms of Use and any other agreements between you and TruParent.

Certain interactions or transactions may involve you calling us or us calling you.  They may also involve online chats or other electronic communications.  Please be aware that it is TruParent's general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

To the extent you have granted permission or authorization to share or disclose personal information, you may revoke or revise such permission or authorization at any time.

USE OF INFORMATION IN THE SOCIAL COMPUTING ENVIRONMENT

TruParent may provide social computing tools on some of its web sites or social media to enable online sharing and collaboration among members who have registered to use them.  These include forums, wikis, blogs and other social media platforms.

Certain information that you provide to TruParent may be made available to other participants as part of your profile, but such information will be subject to and protected in accordance with this Privacy Policy.

Any content that you post or otherwise input, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms, is not subject to this Privacy Policy.  Rather, such content is subject to the Terms of Use.

TruParent may also use or share your information to protect the rights or property of TruParent and our clients and business partners when we have reasonable grounds to believe that such rights or property have been or could be affected.  In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our web sites or on TruParent.

YOUR ABILITY TO EDIT AND DELETE YOUR ACCOUNT INFORMATION AND PREFERENCES

You can amend or edit your TruParent account information any time that you feel the personal information maintained by TruParent about you is incorrect.  The request must be sent via your registered email address to our contact email address below.  The completed amendment request will be incorporated with the other personal information about you maintained by TruParent.

We reserve the right to send you certain communications relating to TruParent services, such as service announcements, administrative messages and other communications without offering you the opportunity to opt out of receiving them.  However, for certain communications, you may be given the option to opt out of receiving them.

You can delete your TruParent account by contacting the Mobile Application administrator using your registered email address.  The request must be sent to our contact email address below.  Certain information might remain in our archived records after your account has been deleted.  However, most if not all of the information you enter on TruParent's Mobile Application may be permanently and irretrievably deleted if you delete your account.  It is your sole obligation to request a copy of your information or to make a copy of your information before deleting your account.

PRIVACY AND SECURITY

We limit access to personal information about you to individuals who we believe reasonably need access to such personal information to provide products or services to you or in order to do their jobs.

Your personal information may be protected by state and federal laws and regulations, including but not limited to the Health Insurance Portability and Accountability Act, Health Information Technology for Economic and Clinical Act, and similar privacy and security laws and regulations.

We intend to protect, secure and maintain your personal information.  TruParent implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure.  For example, we encrypt certain sensitive personal information and require any user of TruParent services to have a registered username and password to access TruParent's systems.

We will retain your registration information, as well as information related to your account, for as long as your account is active or as needed to provide you services.  If you wish to request that we no longer use your registration information to provide you services, contact us using the contact information provided at the end of this Privacy Policy.  We will retain and use your registration information, as well as information related to your account, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

YOUR ACCESS TO INFORMATION

You are entitled to request and receive an electronic copy of your personal information.  This request must be submitted by email, using your registered email account.  We may impose a fee for your access to personal information that will be limited to our labor costs in responding to your request.

You are entitled to an accounting of all disclosures of your personal information that we have made.  This request must be submitted by email, using your registered email account and identify the time period for such disclosures (not to exceed six (6) years).  You may receive this information without charge once every 12 months; we will notify you of the cost to receive this information if you request such information more than once in 12 months.

CHANGES TO THIS PRIVACY POLICY

TruParent may update this policy.  We may notify you about significant changes in the way we treat personal information by sending a notice to the registered email address in your TruParent account or by placing a prominent notice on our Mobile Application.

QUESTIONS AND SUGGESTIONS

If you have questions or suggestions or wish to contact us, you can do so by using the following contact information:

TruParent LLC

Email: help@truparent.com